🌱 Return Policy 🚚 Shipping Details
🌱 Return Policy
At Végétalarium, each pot is handcrafted with care. Since these are unique artisan creations, please note our return policy:
- Return period: you have 14 days after receiving your order to report an issue.
- Damaged or incorrect items: if your pot arrives broken or does not match the description, please contact us and provide a photo.
- Return shipping costs: return costs are the buyer’s responsibility, unless the item arrived damaged.
- Non-refundable items: custom creations (e.g., pots filled with plants, special orders) cannot be returned.
- Solution offered: if the return is accepted, we will provide a full refund or an exchange.
🚚 Shipping Details
We want your experience to be simple and enjoyable.
Free pickup: you may collect your pots directly at our Saint-Esprit (QC) workshop, by appointment.
Shipping: available across Canada by post or courier.
Delivery time: orders are shipped within 1 to 3 business days, and usually delivered within 3 to 7 business days.
Shipping fees: automatically calculated at checkout.
Need help?
Contact us at sales@vegetalarium.com for questions related to refunds and returns.
✨ Every Végétalarium pot is unique and built to last. Thank you for supporting local craftsmanship!